From the use of virtual reality headsets to artificial intelligence powered chatbots, the technology that humans work with on a daily basis is becoming more and more advanced, and it’s sweeping industries across the globe. However, despite obvious benefits like automating tasks and streamlining workflows, many executives and employees are still concerned when it comes to implementing new technology, more specifically those in the HR department. In fact, 28 percent of HR executives claim to see no need for such advanced technology. But HR tech is here to stay, and executives should understand that the benefits far outweigh the negatives.
Artificial intelligence (AI) will assist humans, not replace them
Despite the fact that 66 percent of CEOs believe that cognitive computing can drive significant value in HR, many people worry that AI has the ability to replace the need for a human workforce. In reality, AI can be a positive assistance to humans rather than a threat. AI software utilizes machine learning to reduce the need for repetitive tasks. These automated processes create the time for HR executives to focus more on advanced strategy for the business as a whole, rather than mundane, day-to-day tasks. Utilizing AI in HR has the ability to create a more streamlined recruiting process, too. For example, AI could scan for keywords in applications that align with job descriptions and weed out hundreds of applicants based on set criteria — before the hiring team even looks at resumes.
Technology can propel L&D into the future
In recent years employers have made substantial efforts to advance their employee training programs. Training Magazine’s 2017 Training Industry Report shared that the overall training expenditures in the US increased by 32.5 percent to $90.6 billion dollars last year, and 58 percent of these companies plan to increase learning and development spending in 2018. Where are these organizations spending their money? The answer lies in learning management systems (LMS), and of the companies surveyed, 38 percent anticipated purchasing an LMS system. LMS systems take employee training to a new level by implementing cognitive decision support. For example, instant feedback on mood and tone following a client call, as well as comprehensive team training tools, and a more personalized onboarding process.
Self-service HR options
Remember how AI has the ability to reduce the need for repetitive tasks? Well, repetitive tasks can include anything from addressing common customer concerns to policy questions from employees. By introducing chatbots to create a self-service HR option for these simple scenarios, HR executives will spend less time answering repetitive requests, and more time focusing on big-picture ideas. Another process HR tech can automate is the performance review. Fifty-eight percent of HR leaders feel that the traditional review process is out of date and ineffective. Chatbots or other internal communication tools can eliminate the need for a sit-down review by providing feedback when it’s convenient and timely for all parties.
Want to learn more about how to keep processes running smoothly and make employees happy? Check out our blog on three ways to improve your company’s employee experience!
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